Frequently Asked Questions

Everything you need to know about your Officine Générale experience.

Where are Officine Générale products manufactured?

We take pride in our ethical production, with the majority of our collections being manufactured in Europe, specifically in Portugal, Italy, and France, using premium fabrics from renowned mills.

What are your international shipping options?

We offer worldwide shipping via DHL Express. Delivery typically takes 2-3 business days for Europe and 3-5 business days for the rest of the world.

How can I return or exchange an item?

You may return any unworn item in its original packaging within 14 days of receipt. Please visit our returns portal to generate a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Local payment options are also available depending on your shipping destination.

How do I determine my correct size?

Our garments generally follow a standard European fit. Detailed size guides and exact measurements are available on each product page to help you find your perfect fit.

Are duties and taxes included in the price?

For orders shipped to the European Union and the United Kingdom, all duties and taxes are included. For other international destinations, duties may be collected at delivery depending on local regulations.